Retail service providers manage customer services on our network. This includes diagnosing connection issues, running tests and arranging technician visits if needed.
If you believe there is an outage or you cannot get online, your first step is to contact your retail provider. They can check your service, confirm whether there are known issues and guide you through the next steps.
If there is a wider network problem that affects our infrastructure, we work with retail providers to restore services as quickly as possible. They will keep their customers updated.
If you notice physical damage to our network, such as a cut cable, an open pit or exposed equipment, please report it to Rural Fibre Co so we can make it safe.