Sometimes our crews need access to your property to complete fibre work. This might include running a lead-in conduit, placing a small pit near the boundary or confirming the best path for the connection.
We will always attempt to make contact before entering private land. Our crews carry identification and will explain what work needs to be done.
If you have concerns about property access, safety or privacy, please let us know. We understand that every home is different and we aim to work with you in a respectful and considerate way.
If you are affected by DFV or need special arrangements for access, you can tell us privately. We will work with you to find a safe solution.