Rural Fibre Co operates the fibre network. Your retail service provider handles your internet plan, billing and technical support. This means the right contact depends on what you need help with.
If you are having trouble with your internet service, need to change your plan or have a billing question, you will need to speak with your retail provider. They manage your connection and can run tests, book a technician and fix service issues.
If your enquiry is about construction work, reinstatement, property access or fibre being built in your area, you can contact Rural Fibre Co. We can help with questions about civil works, safety concerns and network rollout activity.
If you believe there is urgent damage to our infrastructure or something unsafe in the street, please contact us as soon as possible on 1300 111 466 or email [email protected].